Jessica Liu

Senior Business Analyst

jessica.liu@email.com · (555) 123-4567 · Chicago, United States linkedin.com/in/jessicaliu

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Professional Summary

Business analyst with 3+ years of experience driving process improvements and data-driven decision making for Fortune 500 clients. Skilled in requirements gathering, stakeholder management, and translating data into actionable insights.

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Professional Experience

Senior Business Analyst

Deloitte Consulting — Chicago 2022-08 – Present

• Led requirements gathering and process mapping for a $50M ERP implementation serving 5,000+ users across 12 countries.
• Developed PowerBI dashboards tracking 50+ KPIs, enabling executive leadership to identify $20M in operational efficiencies.
• Facilitated workshops with C-suite stakeholders to define business requirements for a digital transformation initiative.

Business Analyst

Accenture — Chicago 2020-01 – 2022-07

• Analyzed customer journey data for a top-3 telecom provider, identifying friction points that led to 25% reduction in churn.
• Created process documentation and training materials adopted by 200+ users during a system migration.

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Education

University of California, Los Angeles

B.S. in Business Economics & Statistics 2016-09 – 2020-06 | GPA: 3.7

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Skills

• Core Skills: Strategic Thinking, Analytical Problem Solving, Cross-functional Collaboration, Communication
• Technical: Data Analysis, Project Management, Presentation

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Certifications

• Certified Business Analysis Professional (CBAP) (2024)
• Tableau Desktop Specialist (2023)

Volunteer

• Pro-bono data analysis for a food bank network, optimizing supply distribution across 50+ locations

Certifications

• Six Sigma Green Belt

Languages

• Fluent in Mandarin Chinese and English