Customer Success Manager Resume Example for Stripe
A fintech-focused customer success manager resume example for Stripe. Highlights enterprise onboarding, retention strategy, and revenue growth.
Amanda Reyes
Enterprise Customer Success Manager
you@email.com · (415) 555-0543 · San Francisco, United States linkedin.com/in/repolish-ai
5+ years experience · 8 skills · 1 degrees · 2 positions · 2 certifications
Profile
Customer success leader with 5+ years of experience managing enterprise accounts in fintech and SaaS. Expert in driving product adoption, reducing churn, and expanding revenue through strategic partnerships and data-led engagement.
Career History
Enterprise Customer Success Manager
Stripe · 2021-05 – Present · San Francisco
- Managed 25 enterprise accounts with $15M in annual recurring revenue, maintaining 98% gross retention and 120% net retention through strategic expansion.
- Led the launch of a scaled success program for mid-market accounts, automating onboarding touchpoints and reducing time-to-first-value from 45 to 14 days.
- Partnered with product teams to prioritize 10+ customer feature requests based on impact scoring, directly influencing the payments platform roadmap.
- Developed a risk scoring model that identified at-risk accounts 60 days before renewal, enabling proactive interventions that saved $2M in potential churn.
Customer Success Manager
Twilio · 2018-03 – 2021-04 · San Francisco
- Managed a portfolio of 50+ communications platform accounts, growing revenue by 35% year-over-year through upsells and cross-sells.
- Built and maintained executive relationships with CTOs and engineering VPs at high-growth technology companies.
- Created a customer health scoring framework adopted by the 30-person CS team, standardizing engagement strategies across segments.
Education
- B.S. in Business Administration - Marketing — University of California, Davis (2013-09 – 2017-06)
Skills & Tools
- Core Skills: Strategic Thinking · Relationship Building · Communication · Cross-functional Collaboration
- Technical: Data Analysis · Project Management · Presentation · Gainsight
Speaking
- Pulse Conference 2024 - "Data-Led Engagement: Predicting and Preventing Churn in Fintech"
- Customer Success Festival 2023 - "Scaling Success: From White Glove to Digital"
Community
- Mentor, Latinas in Tech - Customer Success career track
- Volunteer, Code for America - helping civic tech projects with onboarding strategy
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